KTLO

It is maintenance, but our team calls it KTLO or Keeping The Lights On, which tends to clarify it as a necessary/critical process, and not just fixing busted stuff.

What's the term for work that doesn't provide obvious benefits to the user? launchoverittt 2025

For better or worse, my organisation is set up so that certain areas – like IT – are only given BAU budget for KTLO. If you want anything to be upgraded, or a new version, etc; your business line is expected to fund IT’s work.

marketing team refuses to do our projects, second thoughts about a new job, and more Ask a Manager 2025

The percentage of IT resources and budget that is allocated to Keeping the Lights On (KTLO) is an increasing point of frustration and concern for many CIOs and IT leaders. KTLO refers to basic systems and infrastructure maintenance.

What it means to be Keeping The Lights On (KTLO) View all posts 2025