efin

Slide 13: Com m erc ia l Servic e Ca ta log So ftw a re D efin ed What is a co mme rcial Se rvice Catalo g so ftw are so lutio n?

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Slide 13: Com m erc ia l Servic e Ca ta log So ftw a re D efin ed What is a co mme rcial Se rvice Catalo g so ftw are so lutio n?

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=D Dat’s efin bettah den what I was finking about!

I’m at your party… - Lolcats 'n' Funny Pictures of Cats - I Can Has Cheezburger? 2008

Slide 12: D o 's And D o n'ts • D on't: - Crea te a "Servic e D esc ription D oc um en t" - Work on SLAs u nless yo u h a ve a w a y to m ea sure a n d repo rt on th em - D efin e servic es unless you'll b e b en efitting th e user via self-servic e (Ad d to Ca rt) - Begin your SC p rojec t until you understa n d h ow it w ill c onnec t w ith your ITIL proc esses (Autom a ted c h a nge, inc ident, a nd relea se m a na gem en t, fo r exa m p le) • D o: - Sta rt w ith req u esta b le user-fa c ing servic es - Set goa ls like "Reduc e c a lls b y 50 \%"

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n the eommomveahh c/Ilrael, t/iat are yet breathing and enquiri7: g efin thee, asking the way to Zion.

Scripture truths demonstrated, in thirty-two sermons; or, Declarations of Stephen Crisp 1787